Analysis and Theory

Digital assistants: Inequalities and social context of access, use, and perceptual understanding

September 15, 2022

Visiting scholar Yong Jin Park and colleagues argue that inequalities relating to digital assistants are both material and socio-cultural.

Visiting scholar Yong Jin Park and colleagues explore how first- and second-level divides in access and use of digital assistants are associated with different perceptual understandings of these technologies. “We argue that inequalities operate in terms of material (access/use) as well as socio-cultural (perceptual understanding) bases, suggesting how digital opportunities instigated by digital assistants may not be built on levelled grounds and continue to consolidate and reproduce existing inequalities in recursive ways.” Read the full paper here.